Fan Engagement

Email Marketing — Personalized communication, automated

Email campaigns built on real fan data. Automated journeys, dynamic content, and AI-optimized send times — all powered by the CDP.

Campaign Editor
Open rate74%
Click rate12%
Delivery rate98.5%
Thu, 6:00 PM
Send

THE PROBLEM

Newsletters that nobody reads.

Spray and pray instead of precision

One newsletter to everyone — whether season ticket holder or casual fan. No segmentation, no personalization. Result: declining open rates and rising unsubscribes.

Manual campaigns

Every email is created, sent, and evaluated by hand. No trigger system, no automated journeys, no data-driven send times.

No integration

The email tool knows nothing about ticket purchases or app behavior. Every campaign is based on assumptions instead of real data.

THE SOLUTION

Emails that arrive. And deliver results.

Email marketing based on real fan data. Automated journeys, dynamic content per recipient, and AI-optimized send times — all powered by the CDP. Every fan gets the right message at the right time.

AI-Optimized Sending

Optimal send time per recipient

Dynamic Content

Personalized content per fan segment

Automated Journeys

Trigger-based email sequences

FEATURES

Email marketing at a professional level.

AI-optimized send times

Not every fan opens emails at the same time. The AI analyzes individual opening behavior and sends each email at the optimal time — per recipient, not per campaign.

  • Individual send time per fan
  • Learning AI based on opening behavior
  • Automatic timezone consideration
  • Performance comparison vs. fixed send time
AI optimization
CET
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Best time:10:30

Dynamic content per recipient

One campaign, a hundred variations. Every fan sees different products, different ticket offers, and different content — based on their profile, purchases, and engagement.

  • Dynamic content blocks per segment
  • Personalized product recommendations
  • Individual ticket offers
  • Fallback content for non-segmented recipients
Fan A
{name}{segment}
Fan B
{name}{segment}
CDP
Based on fan profile

Automated email journeys

Welcome sequence, birthday email, matchday reminder, win-back campaign — set up once, triggered automatically. Triggers based on behavior, dates, or CDP events.

  • Drag & drop journey builder
  • Behavior-based triggers (purchase, visit, inactivity)
  • Time-based automations (birthday, season start)
  • Multi-step journeys with conditions and splits
1,847 active journeys
Purchase completed2 daysOpened?YesNoCross-sellReminder
Active
Waiting

AI editor instead of drag & drop

Forget classic drag & drop builders. Describe your email in one sentence — the AI creates a complete template. Refine it with a prompt or choose from pre-built templates.

  • Generate email templates with a prompt
  • Pre-built templates for matchday, shop & more
  • Iterative refinement via natural language
  • Automatic adaptation to your club branding
Create a matchday email for Saturday's home game with ticket CTA and directions...
MatchdayShop promoNewsletter
Generate
AI-generated
Template preview
Make the CTA bigger and add a team photo...

INTEGRATION

Emails that know everything.

The email module knows every fan — thanks to direct connection to the CDP and all other modules.

E-Mail Marketing

CDP
Ticketing
Fan Shop
Website
App
Streaming

IN PRACTICE

From welcome email to win-back campaign.

01

Personalized matchday reminder

Three days before the home game: fans without a ticket receive an email with personalized seat recommendations and a direct purchase link. Season ticket holders get travel info instead.

More ticket sales, relevant content
02

Automated win-back journey

A fan hasn't purchased in 6 months. The journey starts automatically: reminder, then offer, then exclusive content. When they purchase again, the journey stops.

Less churn
03

Jersey launch campaign

New jersey available. The AI segments: fans who bought the last jersey get early access. Everyone else sees a general introduction. Sent at each fan's individually optimal time.

Higher open rate, more sales

Und dutzende weitere Szenarien

The platform automatically identifies new opportunities — based on your club's data.

TECHNOLOGY

Email infrastructure that scales.

Machine Learning

AI for send times and content optimization

High Deliverability

Dedicated IPs, SPF, DKIM, DMARC

GDPR Compliant

Double opt-in, consent management, EU hosting

Real-Time Triggers

Event-based automations in seconds

Analytics

Open rates, clicks, conversions live

Unlimited Contacts

Scales with your fan database

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Fair pricing. No lock-in.

Email marketing as a module — including sending infrastructure and AI features. No limits on contacts or send volume.

Each module available individually
Pay as you go
Unlimited contacts and emails

Frequently asked questions

YOUR EMAIL CHANNEL

Every email counts. Make it relevant.

Personalized, automated email campaigns based on real data. Request a demo now.

Free demo · No lock-in · Agency quality